Civico Frequently Asked Questions

We’ve listed some of our most frequently asked questions below regarding our range of products and services. If you can’t find what you’re looking for, please don’t hesitate to give us a call – we’re always on hand to answer any of your questions.

Do you use contractors? No, we’re proud to say that we employ a team of skilled professionals with years of experience in balustrading and fencing, who are dedicated to ensuring you’re as satisfied with the end result as they are.

What type of fixings do you use? We use all stainless-steel fixings to ensure maximum durability and strength.

How long do your balustrades last? We offer 3-year warranties for all components and installation, and 1-year on the paint of powder-coated products. Having said that, it’s common for our balustrades to last well over 10 years, and our customers tend to replace them only out of a desire for a new design.

What is the difference between toughened and laminated glass? Toughened glass is heated in a furnace to strengthen the glass and for this reason is the the product to use when an edge of the glass is exposed without a frame. Laminated Safety glass has a film in the centre of two pieces of glass and for this reason has the advantage of staying together in one piece should it break. To understand the correct glass for the right application come and see our friendly staff.

Do you import your products? All our products are manufactured locally to suit your needs specifically; it’s one of the reasons why we can implement custom artistic designs into our work.

Do you provide certification for pool-fencing? While we’re familiar with the rigorous safety standards associated with pool fencing and ensure that we stay up to date with them, we are not able to issue you a pool safety certificate. However, we work closely with certifiers in the local area, and we encourage you to get your pool certified after installation.

Can you make automatic gates? We are unfortunately unable able to build an automatic gate system from the ground up. We make the gates and work closely with a specialist in the area of automation to co-ordinate the automatic operators. We’ll even incorporate their quote into ours to make your life easier.

I’m not sure what I want, where should I start? Call us or visit our showroom and we will be able to provide an obligation-free consultation tailored to your needs.

What time are you open? Monday-Friday, 8am-5pm and Saturday by appointment.

How far are you willing to travel? We service the areas of Port Stephens, Hawks Nest and Tea Gardens. As far west, as far West as Muswellbrook, and as far South as Gosford. This all depends entirely on the job; travelling 2 hours can be unfeasible for small jobs. Give us a call and we’ll see what we can do!